
Justaskthem.com – on online customer satisfaction survey company today launched ASK3 – an alternative to the bizrate popup on your checkout success page.
ASK3 employs an inline method of delivering survey questions to website visitors; a full length survey presents only 3 questions at a time. with no popups or any other surprises. As the customer answers, the ASK3 box simply changes to a “Thank You” message. Customers never leave your online shop.
Every web visitor is asked a different set of three questions chosen random algorithm. Every question set includes one overall satisfaction question, one detailed rating and one demographic or comment question. These combinations enable the store owners to conduct statistical analysis, including what they call “correlational driver analysis that produces actionable marketing solutions”.
ASK3 isn’t of course free of cost, their prices start at $50 per month. Like any other research tool, you’ll need to copy and paste the code from the website onto their own web pages. ASK3 allows a choice of technologies to embed their widget -, inline frames, Flash or Java, and can be configured to fit any website.
Does sound like a decent new service, I haven’t tested it out, it’s the price tag that is keeping me away.
“Finally web developers and small to medium sized organizations have access to advanced, world class market research,” said Steve Runfeldt, President of justASKthem.com. “It is no longer necessary for them to face five to six figure prices for comprehensive market research.”
Does he really think market research is THAT expensive even after the invasion of the social internet. Thanks, but i’ll stick to bizrate for now.
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